In a strategic move to modernize its operations, Frasers Group selects Navan as its global partner for travel and expense management. Frasers Group, the retail powerhouse behind Sports Direct, FLANNELS, and FRASERS is consolidating its fragmented travel processes to centralize bookings, improve employee experience, and drive cost efficiencies.

The decision reflects Frasers Group’s broader vision to reshape the future of retail through greater operational efficiency, smarter technology adoption, and a more connected, globally scalable strategy. By centralizing what was once a fragmented travel ecosystem, the organization is addressing a critical operational gap—one that, when resolved, promises direct financial benefits and improved day-to-day employee workflow.

A Strategic Modernization Aligned With the “Elevation Strategy”

Frasers Group has been undergoing a significant transformation under what it calls its “Elevation Strategy.” This long-term roadmap aims to rebuild the traditional retail model by blending cutting-edge technology with elevated customer and employee experiences. As the corporation expands globally and strengthens its multi-brand portfolio, the need for smarter, more efficient operational systems has grown increasingly urgent.

Travel management—traditionally spread across siloed booking tools, manual processes, and inconsistent policies—was one of the core areas requiring modernization. With thousands of employees traveling across regions for buying, merchandising, logistics, operations, merchandising, tech development, and leadership functions, the internal workload surrounding travel approvals, reimbursements, and expense audits had become both time-consuming and costly.

Navan’s unified travel, payment, and expense platform offered a clear solution. With its modern interface, real-time financial controls, and advanced automation, it aligned seamlessly with Frasers Group’s ambition to modernize its operational backbone.

Why Frasers Group Selected Navan: A Unified Platform for the Future

Frasers Group’s leadership sought more than just a travel booking tool—they needed a globally scalable platform capable of connecting employee experience to financial strategy. Their requirements included:

• Centralization of all employee travel bookings

• Real-time visibility into travel spend and policy adherence

• Automated expense reconciliation

• Reduction of manual work for both employees and finance teams

• A mobile-first solution that employees would actually enjoy using

• Strong global content, competitive pricing, and intelligent search capabilities

Navan delivered on all fronts.

A Single Interface for Travel, Payments, and Expenses

Navan’s all-in-one solution allows employees to handle flights, hotels, ground transportation, corporate card payments, and expense submissions within a single digital ecosystem. This consolidation eliminates the need for multiple tools or third-party service desks.

The integration of travel bookings and automated expense reconciliation particularly appealed to Frasers Group’s finance leaders. Historically, reimbursement and reconciliation were labor-intensive tasks requiring manual review and intervention. Navan’s automation drastically cuts the time required while improving accuracy.

A Modern Ecosystem Built for Real-Time Financial Control

One of the most transformative capabilities Navan brings is live spending visibility. Frasers Group’s finance team will no longer have to wait for month-end reporting cycles to identify over-budget spending or policy breaches. With real-time dashboards, finance leaders can identify trends, enforce policies, and intervene proactively.

Given Frasers Group’s large, fast-growing international operations, this level of financial clarity is a significant strategic advantage.

Expected Impact: Higher Adoption, Better Experience, and Measurable Savings

Frasers Group has set ambitious yet achievable goals for the Navan partnership. The implementation is expected to deliver tangible results on both the user experience and financial efficiency fronts.

✔ Over 95% Adoption Across Employees

One of the most common challenges with enterprise software is low user adoption. However, Navan’s intuitive, mobile-first design and AI-powered booking system make it significantly easier for employees to use. The company expects adoption levels to exceed 95%—an unusually high target in corporate travel management.

✔ Higher Employee Satisfaction

Through its smart interface, personalized results, and streamlined booking flows, Navan aims to deliver:

• Net Promoter Score (NPS) above 40

• Customer Satisfaction (CSAT) score exceeding 95%

These metrics show that the platform is designed not only for efficiency but for enjoyment—a rarity in the corporate travel industry.

✔ Up to 8% Savings on Air Travel Costs

One of the key financial benefits lies in Navan’s access to broad content, including:

• New Distribution Capability (NDC) fares

• Low-cost carriers

• Exclusive negotiated rates

• Dynamic pricing options

With these cost advantages, Frasers Group projects up to 8% annual savings on airfare, a substantial figure given the scale of its global travel operations.

✔ Real-Time Enforcement of Travel Policies

Instead of relying on manual reviews or post-trip audits, Navan enforces travel policies directly within the booking experience. This eliminates friction, reduces policy violations, and ensures compliance without compromising employee satisfaction.

AI-Powered Technology Designed Around People

Frasers Group emphasizes a people-first approach across its organizational philosophy. Any technology it adopts must reinforce—not hinder—the employee experience. Navan’s platform is deeply aligned with this principle.

According to Andy Brown, Chief People Officer at Frasers Group, the platform’s design and functionality stand out because they focus on eliminating pain points that employees face when booking travel.

Personalized Search Powered by AI

Navan uses machine learning to understand what employees prefer—airlines, cabins, hotel chains, seat selections, routes, and more. Over time, the platform learns from user behavior and delivers custom recommendations automatically.

This means:

• Less time scrolling through irrelevant options

• Higher-quality, tailored travel experiences

• Faster booking cycles

• Greater adoption due to ease of use

Balancing Compliance With Comfort

One of the major differentiators of Navan is its ability to balance corporate policies with personalization. While the system ensures employees stay within approved travel guidelines, it still offers options that make the journey comfortable and tailored.

This dual benefit is a strong factor behind Frasers Group’s choice, as it aligns with both financial discipline and employee centricity.

A Major Win for Navan in the Enterprise Market

The Frasers Group partnership reinforces Navan’s rapid expansion into the global enterprise sector. Once known primarily as a modern alternative to legacy travel agencies, Navan is now proving its capability to support some of the world’s largest companies with complex travel and expense needs.

This partnership follows similar successes with multinational brands such as:

• Unilever

• Heineken

• Canva

• Informa

For Navan, securing Frasers Group is more than just another logo—it further validates the scalability of its platform and underscores the growing enterprise demand for a unified T&E (Travel & Expense) solution.

What This Partnership Means for Frasers Group’s Global Strategy

By transitioning to Navan, Frasers Group is laying a stronger foundation for sustained global expansion.

1. Streamlined Operations Across Borders

With numerous retail brands and operations spanning multiple geographies, centralizing travel and expense workflows ensures consistency and stability across markets. This allows the organization to scale with greater efficiency.

2. Reduced Administrative Workload

Manual reporting, reconciliation, and approval cycles significantly burden HR and finance teams. Navan’s automation lightens this workload, enabling teams to focus on strategic tasks rather than routine paperwork.

3. Better Financial Control and Cost Management

With real-time spend insights, finance leaders can:

• Forecast budgets more accurately

• Track costs by department or region

• Identify inefficiencies quickly

• Prevent out-of-policy bookings

4. The Ability to Reinvest Savings Into Strategic Growth

Savings from airfare, process optimization, and reduced administrative overhead can be reinvested into:

• International expansion

• Technology advancements

• Workforce development

• Sustainability initiatives

This supports Frasers Group’s larger organizational goals under the Elevation Strategy.

Conclusion: Setting a New Standard for Retail Travel and Expense Management

Frasers Group’s partnership with Navan is more than a simple software adoption—it marks a significant shift in how the retailer manages its global operations. The decision reflects an understanding that modern businesses must operate with both agility and precision, supported by technology that delivers transparency, personalization, and operational efficiency.

By embracing an AI-powered, all-in-one travel and expense platform, Frasers Group is aligning its people-first philosophy with a data-driven financial model—creating a more seamless experience for employees and a more strategic financial framework for the organization.

As global travel continues to grow within the corporate world, this partnership may serve as a benchmark for how large retailers and enterprises approach travel and expense management in the digital era. Navan’s role in this transformation signals a broader shift toward smarter, automated, employee-friendly systems that empower companies to scale without friction.

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