How to Handle a Car Accident and Get Towed in Canberra

Accidents happen when we least expect them. Whether it’s a fender bender on Barry Drive or a major collision on the Monaro Highway, knowing how to respond in those first few minutes can make a world of difference. According to the Australian Department of Infrastructure, there are over 1,200 serious car accidents in the ACT each year, with many requiring roadside assistance and vehicle towing.

In Canberra—where weather conditions can shift quickly, and regional roads stretch far between service centres—it’s essential to be prepared for emergencies on the road. Knowing what to do after a crash, how to stay safe, and how to organise a tow can help reduce stress and ensure you get back on track faster.

Here’s a step-by-step guide to handling a car accident and getting your vehicle towed in Canberra.

1. Stay Calm and Check for Injuries

Your safety and the safety of others is the top priority. After an accident:

• Check yourself and passengers for injuries.

• Call 000 if anyone is seriously hurt.

• If it’s safe to do so, move your vehicle out of traffic.

• Turn on your hazard lights.

Even minor accidents can be disorienting, so take a moment to collect your thoughts before proceeding.

2. Secure the Scene

To prevent further accidents:

• Place warning triangles or cones if you have them.

• Stay away from moving traffic.

• Don’t attempt to drive a heavily damaged car—it could be unsafe or cause more harm to your vehicle.

3. Exchange Information

By law, you must exchange the following with the other driver(s):

• Name and contact details

• Driver’s licence number

• Vehicle registration

• Insurance details

If there are witnesses, try to get their contact information as well—it may help with insurance claims later.

4. Document the Accident

Use your phone to take:

• Photos of vehicle damage

• The accident location and street signs

• Any skid marks, traffic signs, or hazards

This documentation can be vital for insurance and police reports.

5. Report the Accident (If Required)

In Canberra, you should report the accident to ACT Policing if:

• Someone is injured or killed

• A driver fails to stop

• A vehicle is towed

• Property (other than the vehicles) is damaged

Reports can usually be submitted online through the ACT Policing website or by calling the Police Assistance Line at 131 444.

6. Assess If Your Car Needs Towing

Not every accident needs a tow, but in many cases, it’s safer than driving:

• Airbags have deployed

• The engine won’t start

• You have leaking fluids

• Tyres are damaged or misaligned

• Panels are touching the wheels

If you’re unsure, it’s better to err on the side of caution and arrange a tow.

7. Call a Reliable Tow Truck in Canberra

Once you’ve determined towing is necessary, contact a professional towing service. Look for a company that:

• Offers 24/7 emergency towing

• Has transparent pricing

• Is fully licensed and insured

• Offers accident scene recovery

• Can tow to a location of your choice (home, repair centre, insurer)

A trusted tow truck Canberra service will often coordinate directly with your insurance company and safely transport your vehicle to the right destination.

8. Contact Your Insurance Provider

Once the immediate situation is under control, notify your insurer about the accident. They’ll guide you through lodging a claim, choosing a repairer, and any towing coverage included in your policy.

Some comprehensive insurance policies include towing within a certain distance, so it’s worth checking your PDS (Product Disclosure Statement).

Conclusion

Accidents are stressful, but being prepared can help you take control of the situation and protect your vehicle, finances, and well-being. From staying safe at the scene to knowing when and how to call a tow truck Canberra service, each step plays a vital role in your recovery process.

Having the contact number of a reliable towing company saved in your phone is a small action that can save you a lot of stress when the unexpected happens. Be prepared, stay calm, and know that help is just a phone call away.

FAQs

Q1: How much does towing cost in Canberra after an accident?
Towing costs typically range from $100 to $250, depending on the distance, time of day, and vehicle type. Some insurance policies cover this fee.

Q2: Who chooses where my car is towed after an accident?
You do. Your vehicle can be towed to your home, a repair shop, or an insurer-approved location. You’re not obligated to go with the tow operator’s suggestion.

Q3: Do I need to report every accident to the police?
Not all. You must report accidents involving injury, property damage (beyond vehicles), or if a tow truck is required.

Q4: Can I drive my car after a minor accident?
Only if it’s safe. If your airbags deployed, fluids are leaking, or wheels are damaged, it’s safest to call a tow truck.

Q5: What should I look for in a Canberra tow truck service?
Check for 24/7 availability, transparent pricing, a good reputation, and proper accreditation. Response time and customer service are also key factors.