Xtime: The Smart Way to Streamline Dealership Service Operations

In today’s fast-paced automotive landscape, customer expectations are higher than ever. They want transparency, speed, and convenience—especially when it comes to vehicle servicing. That’s where Xtime steps in. As an industry-leading Service Experience Platform, Xtime helps automotive dealerships enhance their fixed operations by delivering seamless customer interactions, increasing efficiency, and driving long-term loyalty.

Whether you run a single dealership or manage a multi-location auto group, Xtime provides the tools to modernize your service department and boost revenue—all while creating a frictionless experience for your customers.

What Is Xtime?

Xtime is a cloud-based software solution that transforms the way dealerships handle service appointments, inspections, customer engagement, and marketing. Part of the Cox Automotive family, xtime is trusted by thousands of dealerships across North America to manage millions of service visits annually.

With Xtime, dealers can connect every step of the service process—from online scheduling to final checkout—on a single, unified platform. This not only increases shop efficiency but also helps build customer trust by offering consistent and professional service experiences.

Key Products in the Xtime Suite

The Xtime platform includes four core products, each designed to support a critical phase of the customer journey:

1. Schedule

Today’s customers expect the convenience of booking appointments online, 24/7. Xtime Schedule allows dealerships to offer just that. This tool enables customers to select services, choose time slots, and even review pricing—all from their smartphone or computer. Internally, dealerships benefit from optimized workflows, improved capacity planning, and a clear view of their shop availability.

• Self-serve online scheduling

• Mobile-friendly booking experience

• Up to 27x return on investment

• Integration with DMS systems and other platforms

2. Engage

Once the customer arrives, Engage creates a smooth check-in process. From tablet-based vehicle intake to real-time text communication and digital payments, Engage gives advisors and technicians the tools to keep customers informed and involved.

• Personalized digital check-ins

• Live updates via text or email

• Online and mobile payments

• Consistent service write-ups

3. Invite

Customer retention is critical for dealership growth. Xtime Invite helps service departments stay connected with previous customers by sending targeted offers and reminders based on visit history, mileage, or declined services. This kind of personalized outreach helps fill empty shop bays and increase revenue without increasing ad spend.

• Automated service reminders

• Smart offers based on previous visits

• Tools to win back lost customers

• Better retention and customer loyalty

4. Inspect

Transparency leads to trust, and Xtime Inspect delivers just that. Technicians can complete digital multi-point inspections with the ability to add photos, videos, and notes. This allows customers to see exactly what their vehicle needs, helping them make informed decisions and approve additional services faster.

• Technician video and photo support

• Digital multi-point inspections

• Faster approvals and upsell opportunities

• Enhanced internal communication

Value-Added Features and Integrations

Xtime goes beyond the basics by integrating with various dealership technologies to offer more value:

• Xtime FlexPay (via DigniFi)

Financing repairs just became easier. With FlexPay, customers can get approved for service financing directly through the Xtime platform, making it more likely they’ll move forward with recommended repairs.

• CenPOS Payment Integration

CenPOS enables dealerships to securely accept payments either in-lane or online. This reduces friction at checkout and saves time for both the service team and the customer.

• DMS Compatibility

Xtime is designed to work hand-in-hand with leading Dealer Management Systems (DMS), so information flows smoothly between platforms. From customer profiles to service history, your team gets the full picture in one place.

Proven Results: Real Metrics from Real Dealers

Xtime isn’t just software—it’s a performance booster. Dealerships using Xtime have reported measurable results, such as:

• A 50% increase in repair order value

• Faster service approvals thanks to visual inspections

• Increased show rates for appointments

• Greater customer satisfaction and retention

These improvements directly impact the bottom line and elevate the dealership’s service reputation in the eyes of its customers.

Trusted by Major OEMs and Dealerships

Several automotive manufacturers, including Kia Motors, have officially certified the Xtime platform for their dealer networks. Xtime’s customizable tools allow OEMs to ensure brand consistency while giving dealerships the flexibility to serve customers effectively.

The platform is also integrated with providers like Autosoft, making data syncing and operational alignment seamless.

Real-World Dealership Feedback

While most dealers appreciate Xtime’s ability to streamline their operations, the system does come with a learning curve. Feedback across the industry often includes praise for the customer-facing tools, though backend complexity can present occasional challenges.

Positive Highlights:

• “It helps keep our customers informed and happy.”

• “Scheduling and communication have never been easier.”

• “We’ve seen significant growth in upsells since using Inspect.”

Common Pain Points:

• Integration bugs with some DMS systems

• Initial onboarding requires training and time

• Occasional lag or glitches depending on setup

The takeaway? Dealerships that invest in proper training and support generally see the greatest benefits from .

Support & Training

Xtime doesn’t leave dealers to figure things out alone. The company provides:

• A 24/7 Help Center

• Regular training webinars

• Dedicated account managers and onboarding teams

• An online Client Resource Center with articles, how-tos, and video tutorials

This comprehensive support infrastructure helps dealerships maximize the value of their investment in .

The Competitive Edge

Why choose Xtime over other service tools?

• It’s a full suite of service solutions, not just an appointment scheduler.

• Offers integrated financing, digital inspections, and live messaging in one place.

• Proven to increase repair order revenue and improve show rates.

• Built with customer experience at the core, from online booking to final checkout.

Whether you’re trying to modernize your fixed operations, improve retention, or streamline internal processes, Xtime delivers the right mix of functionality, flexibility, and results.

In an industry where every service dollar counts, tools like xtime give dealerships the edge they need to compete and grow. With digital-first features, intelligent customer outreach, and robust support, Xtime helps fixed ops teams turn routine service visits into exceptional customer experiences.